In today’s global workplace, employees from diverse cultures are being thrust together to perform as partners and teammates. Organizations are quickly learning that time and money are at stake without properly clarifying and facilitating cross-cultural perspectives.
Effective training designed to close potential communication gaps requires both preparation and and orientation to a facilitative process. This includes an understanding of culture specific relationships.
For instance, to what extent is disclosure of feelings encouraged?
Or how does hierarchy limit the ability of the parties to make decisions?
Other standard cultural variables to consider include: views of competition and cooperation, dimensions for problem solving, views of time, variations in non-verbal communication, impact of larger social structures (religious and legal), the role of third parties, and use of physical space.
It is hard to capture the actual nature of the subject of the training since the content and style is customized to the individual client, and is often a hybrid. Negotiation has elements of Conflict Resolution and High Performance Selling must contain elements of Negotiation.
The diversity of the participants always demands the facilitator to customize his performance to optimize the learning process, and to provide the participants the best possible environment to absorb the new skills.
The seminars and workshops listed here illustrate the diversity of subjects facilitated by myself and are proven to be effective. They apply to many different workplaces and company cultures.
Consultative services extend to a wide range of organizational, personal or interactional issues. Typically problems with communication or team dynamics require an honest broker with an eye toward constructive measures. The services are generally utilized to provide an organized development assessment of a difficult situation. Interventions, guidance, leadership behavior and structures for process change are offered. Specific Executive Coaching on behavioral performance measures is targeted.
This process begins with data gathering and a diagnostic assessment designed to elicit sufficient material to understand and address those selected behaviors that have been deemed inappropriate and/or contributing to ineffective performance. Typically, performance issues that are amenable to modification can be re-mediated in a focused short-term model.
Based on preliminary information it is estimated that this would include 5-6 face-to-face meetings of approximately 2-hour duration each in two to three month period. These meetings will be supplemented by behavioral assignments and interim phone consultations as deemed necessary. Click here for more detail as to the generally anticipated process steps.
I have provided expert testimony in a variety of legal cases that call for behavioral science expertise. These include situations that call for explanations of traumatic incident stress. Specifically the behavior associated with autonomic reactions to life or death circumstances.
I have testified as an expert before Congress on effects of shift work on law enforcement personnel as well as issues associated with the crisis management review in the aftermath of the siege at Waco, Texas. I have also participated in providing workshops for the NATO scientific affairs meeting, bar associations, the ACLU, grand juries, and has consulted on several high profile homicide and capital cases.
Sports Performance Consulting
What principles and skills underlie optimal performance under stressful conditions? This is the basic question confronting elite athletes who recognize that there may be better ways to mentally prepare for and sustain peak performance.
My clients have included heavyweight boxing champions, baseball world series champions, a national shooting champion, potential Olympic swimmers, and an NBA basketball team.
An additional consultative service concerns recruitment and screening protocols for the organization as well as personal development and counseling and life transition assistance for individuals.
Executive Negotiation Skills
Dispute and Conflict Management
Managing Change and Adversity
Violence in the Workplace
Strategic Planning Facilitation
Leadership Skills and Development
Women in the Workplace
Paths to Innovative Thinking
High Performance Selling